Frequently Asked
Plumbing Questions

For emergency calls, we typically dispatch a plumber within 15 minutes and aim to arrive within 30–60 minutes depending on location. For non-emergency service, we offer same-day and next-day scheduling. We operate 24/7/365 including holidays.

Yes, absolutely. Every MaxRooter plumber holds a current state plumbing license and passes a thorough background check. We carry comprehensive general liability insurance and workers’ compensation coverage, fully protecting you and our team.

Yes, always. We provide a written estimate before any work begins. You know the exact cost upfront — no surprises, no hidden fees. Our flat-rate pricing means the quoted price is what you pay.

Yes. We stand behind all our work with a 100% satisfaction guarantee. If anything isn’t right after we complete a job, we come back and make it right at no additional charge to you.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and cash. Payment is due upon job completion. For larger projects, call us to discuss payment arrangements.

Plumbing emergencies include burst or leaking pipes causing water damage, sewage backup or overflow, flooding from any plumbing source, no water supply, gas leaks, and completely non-functional toilets in a single-bathroom home. When in doubt, call us — we’ll help you assess the urgency.

For leaks or flooding: shut off the water supply at the affected fixture’s shut-off valve, or the main shut-off if necessary. Move valuables away from water damage areas. For sewage backups: avoid using all water-using fixtures. For gas leaks: evacuate immediately, do not use any electrical switches, and call 911 then us from outside.

Emergency and after-hours service fees may apply for calls outside regular business hours. Your technician will provide a clear, written estimate before starting work — so you’ll know the exact cost before any work begins. We’re transparent about all fees.

We recommend professional drain cleaning every 1–2 years as preventive maintenance, even if you’re not experiencing problems. Kitchen drains that handle grease and food waste may benefit from annual cleaning. If you have older cast iron pipes or trees near your sewer line, more frequent service may be needed.

Multiple drains backing up simultaneously is a classic symptom of a main sewer line blockage or problem — not individual drain clogs. This requires professional diagnosis with a sewer camera to identify the cause (root intrusion, pipe damage, major blockage) and the appropriate solution.

Chemical drain cleaners can be harsh on pipes (especially older PVC or cast iron), harmful to your skin and eyes, and often only temporarily clear blockages without removing the root cause. For persistent or recurring clogs, professional drain cleaning is safer, more effective, and often more economical long-term.

A standard tank water heater replacement typically takes 2–3 hours. Tankless water heater installation may take 3–6 hours depending on whether gas line or electrical modifications are required. Our plumbers arrive fully equipped to complete most installations in a single visit.

The recommended setting is 120°F (49°C). This is hot enough to kill bacteria but cool enough to prevent scalding accidents. If your household includes elderly individuals, young children, or immunocompromised members, your plumber can advise on the best setting for your specific situation.